Privacy Policy

Information We Collect

We collect information you provide directly, including:

• Account Information: Name, email address, password, and profile details
• Practice Information: Business name, address, specialty, credentials, and service offerings
• Content: Website content, blog posts, community posts, images, and other materials you create
• Payment Information: Billing details processed securely through our payment provider
• Communication Data: Messages, support requests, and feedback you send to us
• Usage Data: Information about how you use our platform, including pages visited, features used, and actions taken

How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our platform and services
• Create and manage your account and websites
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Provide AI-powered features like Agent Bee and content generation
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

Information Sharing

We share your information only in these limited circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted third-party providers who assist in operating our platform (e.g., hosting, analytics, payment processing)
• Public Content: Content you publish on your public-facing websites is visible to visitors
• Legal Requirements: When required by law, legal process, or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Storage and Security

We implement administrative, technical, and organizational measures appropriate to the risk to protect your information. Your data is stored using industry-standard encryption and security practices. However, no method is 100% secure; please safeguard your account credentials and notify us of any suspected compromise.

Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Opt-Out: Unsubscribe from promotional communications (transactional emails will continue)
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at privacy@hiveality.com

Cookies and Tracking

We use cookies and similar technologies to recognize you, remember preferences, analyze usage, and improve our services. You can control cookies through your browser settings, though some features may not function properly without them.

AI and Automated Processing

Our platform includes AI-powered features like Agent Bee for customer support and content generation tools. These features process your data to provide personalized assistance and generate relevant content. You maintain control over AI-generated content before it's published.

Third-Party Services

Our platform integrates with third-party services:

• Payment Processing: Stripe processes payments according to their privacy policy
• Email Services: For transactional and marketing communications
• Analytics: To understand platform usage and improve services
• CDN Services: For fast, reliable content delivery

Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect information from children. If we discover we've collected such information, we will delete it promptly.

International Users

Our services operate across Canada and the United States. If you access from other regions, understand your data may be processed in jurisdictions with different data protection laws.

Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use after changes become effective constitutes acceptance of the updated policy.

Anti-Spam (CASL)

We comply with Canada's Anti-Spam Legislation (CASL). We send commercial electronic messages only where permitted, and you can opt out of promotional communications at any time.

Operating Company

Hiveality is operated by Hiveality Inc., a Canadian corporation.

Mailing Address:
Hiveality Inc.
94 Walker Ave
Toronto, ON M4V 1G2
Canada

Contact

For questions about this Privacy Policy or our data practices, contact us at:
Email: privacy@hiveality.com
Support: support@hiveality.com