What is new
- Support tickets can include screenshots and files selected from the file library.
- Support teams can start a customer conversation from the inbox and choose how replies are signed.
- Website API reads for contacts, courses, and pop-ups now return lighter default responses, with full details available when needed.
- Funnel URLs are checked against existing page URLs, and delayed flow contacts recover more cleanly after step edits.
Why it matters
Support conversations carry more context, connected tools spend less time loading large content, and launch workflows catch more mistakes before customers see them.