Delay

What a delay does

A Delay step pauses a flow for a specific amount of time (minutes, hours, days, weeks, or months).

How to use it (recommended)

When to use it

• Wait a few minutes before sending a follow-up
• Delay an internal task so it doesn’t fire immediately
• Add spacing between emails in a sequence

Editing a flow while contacts are waiting

If you edit the step after a Delay while contacts are already waiting, Hiveality uses the latest published next step when the delay finishes. If the Delay no longer has a next step, the contact finishes that path instead of retrying an outdated destination. If the previous Delay step was deleted or the contact has already moved elsewhere, the waiting callback is skipped cleanly.

If you need a specific date or condition instead, use Wait Until.

Past-date delays and recovery

If a contact reaches a Delay whose scheduled time has already passed, Hiveality continues to the next valid step instead of leaving the contact stuck. The next step is saved before the Delay is marked complete, so a temporary interruption can resume without repeating the action that came before it.

When reviewing a recovered contact, confirm the current step and recent message history before moving them manually. Do not replay an earlier email or text just because the Delay was overdue.

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