Orders

Find orders

The Orders workspace now opens in a table view built for day-to-day admin work.

• Search by invoice number, raw order ID, customer name, email, product title, or Stripe payment intent.
• Use the saved views across the top: All, Needs shipping, Needs pickup, Paid, Refunded, and Archived.
• Narrow results with the date range picker.
• Each row shows the invoice number, customer, item/access summary, total, payment status, delivery status, and created date.

The shipping backlog only includes orders that actually require shipment. Pickup orders have their own queue, while digital courses, memberships, and service orders show delivery or access language instead of appearing as "unfulfilled."

Row actions let you:

• View the order
• Send receipt again to the customer
• Archive or restore the order

Orders keep the checkout customer's name, email, and phone details with the order when available. This helps search, order details, and receipt resend keep working even when the linked contact is missing or later changes.

Receipt delivery and order events sent to connected tools prefer the buyer details captured for that purchase. A later contact edit, or an earlier contact update that could not be saved, does not redirect that order's receipt or replace the buyer identity attached to the event.

View an order

Open any order to see an invoice-style detail screen with:

• Invoice number and receipt header
• Customer details with billing address
• Sold by business details, invoice tax/registration details, and support contact
• Line items with quantity, unit amount, total, and any managed access grants
• Checkout details from additional checkout fields collected during purchase
• Product confirmations showing required statements the customer accepted and when they accepted them
• Totals for subtotal, discount, tax, shipping, and total paid
• Customer contact access when the order is linked to a contact record

Purchased products, variants, prices, quantities, and the status timeline load together in the order detail view. If item details cannot be verified, Hiveality surfaces the issue instead of showing an incomplete order as if it had no products.

Invoice numbers are scoped to the current website. The admin order record and the receipt email use the same invoice number.

Product confirmations are customer self-attestations, not independent eligibility verification. The order preserves the exact statement shown at checkout, so later product-notice edits do not change the historical order.

When an order appears in a contact's activity timeline, View Order opens the matching order detail in a new tab so you can review payment, access, and checkout details without losing the contact context.

Verify payment and access

The detail view also includes:

• Payment verification fields such as Stripe payment intent, Stripe customer, subscription ID, and coupon code when available
• Delivery summary that adapts to shipping, pickup, digital access, or service fulfillment
• Access summary showing what the purchase unlocks for the customer
• Shipping and tracking details only when the order requires shipment
• Timeline history for payment and delivery transitions

Repeated or late checkout confirmations return the existing final order state instead of changing a refunded or cancelled order back to paid.

Fulfillment

Shipping, pickup, and service status editing live in a separate management sheet so they do not dominate the order view.

• Update shipment or service status
• Add tracking number and tracking URL for shippable orders
• Move pickup orders through Preparing for pickup, Ready for pickup, and Picked up
• Review the pickup label, location, and instructions saved when the order was placed
• Capture carrier, service, reason, and notes when relevant
• Keep digital and service orders out of shipping-only language while still tracking the delivery or service status your team needs.

Pickup wording is configured in Store Settings. New pickup orders preserve the label, location, and instructions that were active when the customer ordered, so later setting changes do not rewrite historical receipts. Pickup does not require a shipping address, although billing details may still be required for payment or tax calculations.

For checkout configuration that affects order payloads, see Checkout Widget.