Keep up with active support conversations
Support queues and open conversations now update while your team works. Unseen markers, new-message dividers, and a jump control highlight fresh activity without taking away your scroll position or reply draft. The support bell keeps one unread item per conversation, and you can enable desktop notifications for personal alerts.
Record appointments that did not happen
After an eligible Hiveality-managed appointment ends, open its booking details and choose Mark No Show when the invitee did not attend. The bookings list can be filtered by no-show status so follow-up work is easier to find.