What's new
- Support replies can show an in-app card and Help & Guides unread count, with View ticket opening the exact conversation.
- Ticket threads can ask whether the reply solved the issue, so you can mark the ticket resolved or continue the conversation.
- Support teams get clearer inbox notifications and email options for new tickets, customer replies, teammate mentions, and draft assistance.
- Popup settings saves keep the save button busy while settings finish, reducing duplicate clicks.
- File URL imports retry short source or file-import service interruptions and return clearer messages if an import still cannot finish.
Why it matters
Customers and support teams can keep ticket conversations moving, while popup and file workflows recover more cleanly from temporary save or import issues.