Domains

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What this controls

Domains determine where your website is reachable and how additional domains redirect.

Add or edit a domain

After you add a domain, Hiveality opens the DNS instructions automatically and loads the exact records recommended for that domain. Copy the record names and values into your domain provider, then choose

I’ve added these records — Verify Now.

If personalized DNS values are temporarily unavailable, the instructions show standard fallback records. Choose Retry live values before making changes when possible, or open the Domain Setup Guide for more help.

Ask support to connect the domain

When assisted connection is available for your website, Domains shows

Let Us Connect Your Domain before setup is complete. You can also open the same option from the DNS instructions.

Never send a password, two-factor authentication code, recovery code, support PIN, or payment information. Do not change DNS records or cancel previous hosting until support confirms that the connection is complete.

Options you can set

• Preserve query parameters: keep tracking parameters in redirects.
• Enable Email Marketing: show the DNS records needed for email sending and branded link tracking.
• Email Only: add a domain for sending email and branded email link tracking without making it a website address or redirect.

Duplicate domain handling

Hiveality checks primary and redirect domains before saving. If a domain is already used as the primary domain, it cannot also be added as a redirect. When you make an existing redirect the primary domain, Hiveality removes the matching redirect entry so the domain has one active role.

When removing a domain that appears in more than one role, choose whether you are removing the primary domain or the redirect. This keeps the live domain from being disconnected unexpectedly.

Email and tracking DNS

When Enable Email Marketing is on, Domains shows the email DNS records for that domain alongside the website DNS records.

• Add each shown record at your DNS provider.
• Copy record names, values, priorities, and TTL values directly from the table.
• Review each record's verification status after saving.
• Add the recommended DMARC TXT record when your DNS provider does not already have one.

If you turn email marketing off for a domain, confirm whether the email sending setup should remain saved or be removed. Removing it clears the saved email domain setup when possible, and the domain will need DNS verification again if you enable it later.

If you add an Email Only domain, Domains shows it as a separate

Email Sending Domain card. Use that card to replace the sending domain, review email verification status, open the latest DNS instructions, or remove it from the website's default email setup.

Changing the primary website domain does not replace a separate Email Only domain. The website address and email sending domain keep their independent roles unless you explicitly replace or remove the email domain.

Built-in analytics setup

When a verified live domain is eligible for built-in analytics, Domains can show a Start Analytics action. After you start it, the status can show Starting Analytics or Analytics is connecting while setup finishes. If setup fails, retry from the same Domains panel.

Built-in analytics uses the verified primary website address. A secondary domain that only redirects visitors to the primary site is not used as a separate analytics destination.

DNS and verification behavior

• Domain cards now show live DNS instructions per domain.
• A domain can be live and verified while still showing a DNS update recommendation.
• When a DNS update is recommended, update records to the latest values shown in Domains.
• Use Verify after DNS updates to refresh status and recommendations.
• If a domain is connected through another hosting account, follow the DNS ownership-verification path. Use Let Us Connect Your Domain when available, or contact support for the TXT verification step. You do not need access to the previous hosting account, and adding the verification record does not interrupt the current website.
• Hiveality handles root domains and www versions together when it gives DNS instructions, redirects, and verification checks.
• After the primary domain verifies, Hiveality refreshes public page metadata, sitemap URLs, and robots.txt so search engines see the preferred website address.
• When more than one connected domain points to the same website, Hiveality checks those domains across public pages, booking pages, quizzes, checkout, and verification flows so visitors are less likely to land on a mismatched page after DNS is live.
• Sign-in opened from a verified secondary domain continues into the matching website instead of losing the domain-to-website match.

Tips

• If you already have a primary domain, new domains default to redirects.
• Use 301 for permanent moves and 302 for temporary moves.
• When changing or deleting a domain that had email marketing enabled, review the confirmation message so you know whether the old email domain setup was removed or needs follow-up.

Common issue

• Domain Needs Ownership Verification — verify ownership when your domain is connected through another hosting account.